Shipping policy

Last updated: June 11, 2026

At House of Dalela, we are committed to delivering your orders with care, efficiency, and reliability. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products through our website.

Order Processing

All orders are subject to product availability and payment verification. Once an order is placed, it is typically processed within 1–3 business days. Orders placed on weekends, public holidays, or during peak sale periods may require additional processing time.

After your order has been processed and dispatched, you will receive a confirmation email or message containing shipment tracking details.

Domestic Shipping

We currently ship across India through trusted logistics partners. Delivery timelines generally range between 3–7 business days from the date of dispatch, depending on your location and courier service availability.

While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including weather conditions, transportation disruptions, public holidays, or operational issues with courier partners.

International Shipping

We offer international shipping to selected countries. Delivery timelines for international orders typically range between 7–15 business days after dispatch, depending on the destination and customs clearance procedures.

International customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country's customs authorities. These charges are not included in the product or shipping costs charged by House of Dalela.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment is completed. Promotional offers such as free shipping may be available from time to time and will be clearly communicated on the website.

Order Tracking

Once your order has been dispatched, tracking information will be shared via email or SMS. Customers can use the provided tracking details to monitor the status and progress of their shipment.

Delivery Issues

Customers are responsible for providing accurate shipping and contact information at the time of purchase. House of Dalela shall not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete address details.

If a package is returned due to an incorrect address, refusal of delivery, or failure to receive the shipment, additional shipping charges may apply for re-dispatch.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with your order number and supporting photographs. We will review the issue and work towards an appropriate resolution.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us:

Email: houseofdalela@gmail.com

We appreciate your trust in House of Dalela and are committed to ensuring a seamless shopping experience from our collection to your doorstep.