Refund policy
Last updated: June 11, 2026
At House of Dalela, we take pride in offering thoughtfully crafted products and ensuring a quality shopping experience. Please review our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns only for products that are received in a damaged, defective, or incorrect condition.
To be eligible for a return, you must notify us within 48 hours of receiving your order and provide your order number along with clear photographs showing the issue.
Returned items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during sale or promotional events.
- Items that have been used, washed, altered, or damaged after delivery.
- Products returned without original tags or packaging.
- Customized, personalized, or made-to-order items.
Exchanges
Exchanges may be offered only in cases where the product received is damaged, defective, or incorrect, subject to product availability.
Requests for exchanges must be submitted within 48 hours of delivery.
Refunds
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank, payment provider, or financial institution.
Shipping charges, if any, are non-refundable unless the return is due to an error on our part.
Order Cancellation
Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.
To request an order cancellation, please contact us as soon as possible using the contact details provided below.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and supporting photographs. We will review the issue and work toward a suitable resolution, including replacement, exchange, or refund where applicable.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us:
Email: houseofdalela@gmail.com
We value your trust and are committed to providing a smooth and satisfactory shopping experience at House of Dalela.